C H R O N O F R E E

Loading

Expert Team

Home Privacy Policy
Abou Us

KYC Policy

Compliance with International Law and Verification Measures

To meet international standards, including anti-money laundering regulations, online trading service providers are required to verify the identity and personal details of users. These protocols not only combat fraudulent activities but also help in tailoring risk management strategies for traders, ensuring compliance and financial security.

Commitment to Equal Access and Confidentiality

  • Equal Access: Our services are accessible to everyone, regardless of background, ensuring an inclusive registration and account management process.
  • Data Security: We prioritize the protection of customer information with strict confidentiality and advanced security measures.

Required Documentation for Account Verification and Deposits

To maintain regulatory compliance and ensure a secure trading experience, the following documents are necessary for account setup and funding:

  • Identity Verification:
    A clear, color copy of both sides of a valid ID card, passport, or driver’s license.

  • Proof of Address:
    A recent utility bill (e.g., electricity, telephone) or a bank statement issued within the last three months, showing your full name and address clearly.

  • Proof of Payment (for credit/debit cards):

    • Front: A color copy showing the last four digits, expiry date, and cardholder name.
    • Back: A color copy displaying the last four digits and the signature.
  • Deposit Declaration Form:
    This form must be printed, completed accurately, signed by hand, and submitted after each deposit. [Download the form here].

Supporting a Secure Trading Environment

By following these procedures, we maintain a fair, safe, and user-friendly trading environment while adhering to legal standards. For any questions or assistance, our dedicated customer support team is always available to guide you.

Abou Us

Refund Policy

Refund Currency and Account Details

  • Refunds will be processed in the same currency and returned to the original account or credit card used for the deposit.
  • Failure to provide required bank details (e.g., IBAN/account number, SWIFT/BIC, routing number, customer name, bank name, and address) through an official bank document may result in the cancellation of the refund request within five (5) business days.

Transaction Fees

  • Commissions may apply to deposits and refunds, including electronic transfer fees.
  • Bank transfer fees range from €25 to €50, depending on the payment method, and will be deducted from the refund amount.

Reimbursement Requests

  • All refund requests must be submitted via the Company’s official website.
  • Requests made through other channels will not be processed.

Refund Processing Time

  • Refunds are processed within seven (7) business days once the Client has met the Margin requirements outlined by the Company.
  • Any applicable transfer fees will be deducted from the refunded amount.

Conditions for Refund Cancellation

The Company reserves the right to cancel a refund request if:

  1. Insufficient Balance: The remaining account balance is inadequate to support open transactions.
  2. Unverified Client: The Client has not completed the verification process (full KYC documentation required: ID card, proof of address, and proof of payment with partial card details).
  3. Incomplete Documentation: Signed deposit statements and bonus agreements (if applicable) have not been provided.
  4. Document Submission Delay: Required signed documents are not submitted within five (5) business days.

Special Refund Circumstances

Refunds may be processed back to the original card in these cases:

  • The Client remains unverified 14 business days after the card transaction.
  • A third-party transaction is identified.
  • The Client breaches the Accepted Customer Agreement.

Card Refund Fees

  • Refunds to credit or debit cards are free of charge; no commissions are applied.

Policy Objectives

This refund policy ensures compliance, transparency, and security for all transactions. If you have any questions or need assistance, our support team is available to help.

Work With Us

If you have any ideas or proposals for collaboration, don’t hesitate to get in touch with us!

Let’s Work Together